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REFUND & RETURN POLICY

Quality Guarantee
We are very selective about the timber, fabric, materials and finishes of every product. 

Refund, Returns and exchanges

  • Unfortunately we can not accept returns unless products are faulty and damaged beyond repair.
  • Claims must be made within 7 days from the date of delivery by emailing enquiry@idecorateshop.com and must include the following information:
    • Name, order no. reason for return, supporting photographic evidence
  • Notice made after 7 days from the date of delivery are at our discretion
  • If items arrive damaged we reserve the right to repair or replace the item. 
  • All claims will be handled within 28 days upon acknowledgement of your request. 
  • All custom-made items, displayed items, discounted items, promotional items or items damaged through normal wear and tear cannot be returned, exchanged or refunded.
  • Customers are responsible for all the fees involved for returning items.
  • We will pay the costs of return (or our collection) of the Products only if:
    • the Products are faulty due to no fault on your part ; or
    • the Products are incorrectly shipped due to an error of our part.
  • Return packages remain the responsibility of the customer until it is received by us.
  • Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.
  • Upon dispute, iDecorateshop.com reserves the right to make the final decision on all return cases.
Exchange or Replacement
  • We will exchange or replace the Products only if:
    • the Products are faulty due to no fault on your part; or
    • the Products are incorrectly shipped due to an error of our part.

Refund Condition

  • We will only refund you for a reason set out below:
    • we have told you about an upcoming change to the Product or these terms which you do not agree to ;
    • we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
    • If what you have bought is faulty or damaged beyond repair or cannot be replaced within a reasonable time frame.
  • We do not refund for a change of mind or order made due to your mistake.
  • If a refund is approved it will take 30 days to process.
Cancellation
  • We do not allow the cancellation of an order after the order has been submitted. 

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