PAYMENT & SHIPPING
We accept all major cards from customers around the world on web or in mobile apps.
If you are using PayPal you can log-in or you can checkout as guest. See the screen shot below and the grey button circled in red. Select this option.
You can also pay via Direct Deposit to our HSBC bank account in Hong Kong as per below:
Account Name: IDECORATESHOP LIMITED
Account number: 652 198 557 838
Bank: HSBC (Hong Kong and Shanghai Banking Corporation)
Bank Address:1 Queen’s Road Central, Hong Kong
Bank Code:004 (for local payment)
SWIFT: HSBCHKHHHKH (for telegraphic transfers)
100% upfront to confirm the order
SHIPPING AND DELIVERY
The first step is to type your address, then our custom shipping tool calculates the shipping based on the items in your cart and provides 3 options for you to choose.
Customers in Hong Kong can choose the Click & Collect option which is free, and you have the option to collect from our store at Times Square, Admiralty or our warehouse in Kwai Chung.
The tool also calculates the duties and taxes in 148 countries. We offer free delivery for orders over HKD$2000 or US$300 and this includes most items to be shipped overseas except furniture or extra large items.
Prices displayed on the website will be based on your location anywhere in the world.
HOW LONG DOES IT TAKE TO SHIP?
If the product is in stock, local delivery usually 3-7 working days; for products on back-order it may take 14-30 days. For custom or bespoke products like artwork, rugs and furniture it can take between 2-6 weeks.
Some items are selling out quickly hence if you place an order and it is out of stock we will notify you immediately and offer you a refund.
WHAT’S YOUR RETURN POLICY?
Customer satisfaction is paramount at iDecorate. If you purchase and return a product in store we can offer an exchange or credit note within 7 days of your order. We do not offer refunds for change of mind.
Any products that are found to be broken or damaged beyond repair will be replaced or refunded. Please send an email with a photo of your item within 5 business days to firstname.lastname@example.org.
We ship to 148 countries worldwide and we use a special shipping service that provides discounted rates with reliable couriers.